票类

• Each time someone contacts the 服务台, regardless of the type of contact, a ticket is made that describes the type of question the interaction was about. This lists the top ten types of questions we’ve answered so far this year.

平均通话时长YTD

• 每个电话持续的平均时间。 This graph shows from January to the current month.

聊天了

• 某人通过聊天联系服务台的次数。

平均通话量

• 某人通过电话联系服务台的次数。